Sales to consumers are regulated by the below standard sales conditions for consumer purchases of goods over the Internet. By consumer purchase here is meant the sale of goods to a consumer who does not mainly act as part of a commercial activity, and when the seller acts in a commercial activity by selling goods over the internet.

Consumer purchases on the internet are mainly regulated by:

The Contracts Act
The Consumer Purchase Act
The Marketing Act
The Right of Withdrawal Act
Trade Act

These laws give the consumer inalienable rights. The terms of the contract are not to be understood as any limitation of the statutory rights, but set out the parties’ most important rights and obligations for the trade. The seller can choose to offer the buyer better terms than what appears in these sales conditions. In cases where the contract does not directly provide the solution to a problem, the contract must be supplemented with relevant legal provisions.

Generally
These sales conditions apply to the sale of goods from Moderne Tre to consumers. The sales conditions and other information about Moderne Tre are only available in Norwegian. To be able to shop at Modernetre.no, you must be 18 years old. We only deliver to customers in Norway with the exception of Svalbard.
We reserve the right to misprints, delayed delivery and that we may quickly sell out of certain products. The chain’s members are free to set prices and the assortment can vary from department store to department store.

Agreement
The agreement between buyer and seller consists of the information the seller provides about the purchase in the ordering solution in the online store (including, among other things, information about the nature, quantity, quality, other properties, price and delivery conditions of the goods), any direct correspondence between the parties (e.g. e-mail) as well as these conditions of sale. In the event of a conflict between the information the seller has provided about the purchase in the order solution in the online store, direct correspondence between the parties and the conditions in the sales conditions, direct correspondence between the parties and the information provided in the order solution takes precedence over the sales conditions, as long as it does not conflict with binding legislation.
The parties

Seller
Company name: Moderne Tre AS
Address: Myrstadvegen 6B, 2032 Maura
Postal address: Myrstadvegen 6B, 2032 Maura
E-mail: post@modernetre.no
Organization number: 933379892

Buyer is the person who makes the order

Prices
The prices, which are stated in the online shop, include value added tax. Information about the total costs the buyer must pay, including all taxes (value added tax, customs, etc.) and delivery costs (freight, postage, invoice fee, packaging etc.) as well as specification of the individual elements in the total price, is given in the ordering solution before the order is placed.

Agreement conclusion
The agreement is binding for both parties when the buyer’s order has been received by the seller. A party is nevertheless not bound by the agreement if there has been a writing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that there was such an error.
Order confirmation
When the seller has received the buyer’s order, the seller must confirm the order without undue delay by sending an order confirmation to the buyer. It is recommended that the buyer checks that the order confirmation agrees with the order with regard to quantity, product type, price, etc. If there is a discrepancy between the order and the order confirmation, the buyer should contact the seller as soon as possible. The order confirmation applies as the customer’s receipt.

Payment

Card payment
You can pay with Visa and Mastercard at Modernetre.no. You can do this by following the link to „do not enter social security number” when you enter your information at checkout, or follow the links on the confirmation page after you have completed your purchase. There will then be a link indicating „change delivery method”. Then you will find the card payment solution.

Your card transaction is sent encrypted through KLARNA, which is our provider of card payment solutions. This means that you can safely pay without being afraid that your card information will go astray. When paying by card, the card number, the card’s validity period, CVC code and, for certain cards, also the 3D Secure code are entered.
Card numbers are not stored by Moderne Tre after a transaction has been completed. The total amount for your order is charged directly to your account. If we are sold out of one or more items, the amount will be refunded by Klarna.

Payment by invoice
We offer Klarna invoices in collaboration with Klarna. The payment deadline is 14 days. If you choose to pay by invoice, there are no additional costs if you do not wish to extend the payment deadline beyond 14 days. To pay by invoice, you must be 18 years old, be registered as a citizen in Norway and be approved in the credit assessment carried out at the time of purchase. When you choose to pay with a Klarna invoice, you must enter your social security number. It is used to retrieve your registered address. The goods cannot be sent to another address. This is to prevent fraud. If you do not accept the address that is picked up, you must pay by card. We do not store the social security number in our systems.

The invoice will be sent to you by e-mail when we send out the goods. In the event of late payment, a payment reminder and/or debt collection notice will be sent, and statutory fees may apply. If payment is still not received, the invoice will be sent to debt collection and additional costs will be incurred. In the event of late payment, statutory late payment interest is calculated. By choosing Klarna invoice you get Confidence to shop without providing your credit card information. Possibility to shop by simply entering your social security number. Possibility to see the item before paying Shop easily, safely and quickly online.

Partial payment with invoice
We offer Klarna Konto in collaboration with Klarna, which gives you the opportunity to split the payment. If it is the first time you make a purchase with Klarna Konto, you will be sent an account agreement which you fill in and send back to Klarna to approve the terms for partial payment. When you have signed and returned the account agreement, Klarna will send out an account invoice around the 20th – 22nd of the following month with a due date around the 3rd – 6th month thereafter. Klarna can be contacted on 21 01 89 91 or via Klarna customer service.

Shipping and delivery
The buyer must be informed about alternative delivery solutions and their characteristics before the purchase is completed. If the delivery of the products is delayed, the customer will see the updated delivery date on My page at Modernetre.no.

If it appears that the item is a made-to-order item and has an unconfirmed delivery time, the delivery time can vary greatly. In such cases, the buyer should contact their local Moderne Tre warehouse or customer service for more detailed information. See the delivery status of the order via My page at Modernetre.no.

Pick up order – Moderne Tre sitt Warehouse (NOTE: The warehouse opens from 1 August 2024)

Pick-up of goods at the specified Moderne Tre warehouse is free of charge, and must take place according to the agreed date and conditions stated on the order confirmation, My page at Modernetre.no.

Notification that goods are ready for collection is normally given via SMS. Goods ordered in a warehouse and goods ordered online with collection in a warehouse must be collected within 5 working days after the goods are available at the specified Moderne Tres warehouse. We encourage the buyer to check the department store’s opening hours before collection. Some warehouses have different opening hours for goods delivery, especially in connection with summer and other holidays.

If an order consists of several items, a pick-up message will be sent out as each item has arrived in stock. When delivering goods/orders, warehouses can ask for order confirmation, signature and identification. If the buyer cannot pick up the order within 5 days, contact the warehouse to arrange a pick-up day.

NB! An order is not automatically canceled after 5 days, it is therefore the customer’s own responsibility to follow up and notify the warehouse if you do not want the item/order.

Home delivery furniture
When the buyer has chosen home delivery of furniture, either „home delivery curbside” or „home delivery including carry-in” is selected.
Curbside home delivery – the item(s) are delivered to the nearest front door at ground level. Presupposes that the road is passable for lorries up to the front door.
Home delivery including carry-in – the item(s) are delivered to the home in original packaging in the home’s first room up to the 4th floor (when the item does not go in the lift).

The warehouse/driving office will contact the customer to arrange home delivery when the item(s) have arrived in stock. It is important that the correct telephone number is given when ordering, as this is used to agree a time for home delivery. The buyer undertakes to inform when agreeing on home delivery which floor the item(s) are to be delivered to. Someone must be in place to receive goods/orders at 30 minutes’ notice from the driver for the agreed time.

Post parcel – Post in store
When the order has been packed at our online warehouse, the customer will be sent a tracking number on the package by SMS/email from Posten.
The customer can follow the tracking via posten.no/Posten-appen, and will receive a notification when the parcel(s) are ready for collection at the given collection point. Collection deadline for all domestic parcels is 7 days.

Parcels that are not collected within the deadline are sent back to Moderne tre, and the buyer may be charged an unclaimed fee.
Posten sends out electronic collection notices and reminders. The post collection point may ask for a signature and identification upon delivery.

Post parcel – Delivered to your door
When the order has been packed at our online warehouse, the customer will be sent a tracking number on the package by SMS/email from Posten. Posten delivers the package between 17-21 in cities and towns, for the rest of the country, delivery takes place between 08-17.

The customer receives an SMS/email first about the expected delivery day and time interval, and a new message on the day the package is on its way to you. The driver can ask for a signature and identification upon delivery. If you are not at home by the agreed time, Posten will deliver the shipment to your nearest Post collection point.NB! If you want to reorder home delivery, this can be done via the Posten app or by contacting Posten directly. You can read more about Posten home delivery here

Unclaimed order

The post office has a collection deadline of 7 days for „pick up – post in store”. We recommend our customers collect the consignment within this deadline. If the shipment is not picked up within the deadline, it will automatically be returned to Moderne Tre. Regardless of the reason, the customer may then incur an unclaimed fee to cover Posten’s and Moderne Tre’s expenses in connection with the order in question. Tick „refused received” to return the shipment is not a permitted practice, and the shipment is then considered undelivered. The fee must cover the seller’s actual expenditure to deliver the goods to the buyer at most. Such a fee cannot be charged to buyers under the age of 18.

HSE

Our drivers use mandatory safety equipment and cannot take off safety shoes when delivering furniture. Therefore, ensure that the floor is properly covered. In the case of „home delivery and carry-out”, it is assumed that a lift is available for deliveries on higher floors. The customer himself is responsible for examining and ensuring in advance that the goods enter through doors, lifts, stairwells etc. If the goods cannot be delivered to the address for this or other reasons on the customer’s side, the goods are the customer’s responsibility. The carrier cannot be charged for damage that occurs to the customer’s property, unless the damage is due to negligence on the part of the carrier.

Reordering home transport

When the buyer has ordered an item in the online store and has not ordered home delivery of the item, but still wants it, the buyer must arrange shipping with the local department store. The shipping price will vary and is not included in the online store order. Payment for reordered transport is made to the local department store.

Examination of the item

After the buyer has received the products, he/she should, as soon as possible, check whether the delivery is in accordance with the order confirmation, whether the products have been damaged during transport, or whether the products are otherwise faulty or missing. In the event of defects or errors, the buyer must contact the seller within a short time (see separate section on complaints).

Risk for the product

The risk for the item passes to the buyer when the item has been taken over by the buyer in accordance with the agreement. If the delivery time has arrived and the buyer fails to take over an item that has been placed at his or her disposal according to the agreement, the buyer still bears the risk of loss or damage due to the characteristics of the item itself.

Right of withdrawal

When buying online, you as a customer have the right to cancel your purchase according to the provisions of the Right of Cancellation Act.

The right of cancellation means that you can cancel your purchase without reason within 14 days, this assumes that the item is unused. The cancellation period starts to run from the day you receive the order. If you cancel your entire purchase, we will refund the amount of the goods and the standard shipping cost of the shipment. This is provided that the goods are in unbroken original packaging. By standard delivery is meant „pick up – mail in store” for interior goods and „home delivery curbside” for furniture, cf. Right of withdrawal act, ch. 6, § 24. When using the right of withdrawal on parts of the order, we pay refund the amount of the item(s) being returned. The customer must pay for the return of the items themselves. Read more about the Right to Withdrawal Act here.

When using the right of withdrawal, the item must be returned to the seller within a reasonable time. The seller is obliged to repay the entire purchase price for the returned goods to the buyer within 14 days from the day the seller receives the goods, collection note or the goods are placed at the seller’s disposal. The seller cannot set fees for the buyer’s use of the right of withdrawal, but the seller can demand that the buyer pay the costs of the return shipment.

If you want to return

You have a 14-day right of withdrawal on furniture and interior goods purchased via Moderne Tre Netthandel.

To be able to use the right of withdrawal, the item must be in such a condition that Moderne Tre can sell it again. The item must be unused and in its original packaging.

Remember that you yourself are responsible for the item from the day you pick it up or have it delivered, and until it is returned to Moderne Tre.

You must have opened the packaging carefully, but a broken or missing packaging will indicate a reduced sales value for us, a deduction may be calculated in the return amount.

Damage to the packaging or product can lead to the following reduction of refund:

Product OK + Packaging OK = Full return amount

Product OK – Packaging not OK = up to 25% reduction of return amount

Product not OK + Packaging not OK = Up to 50% reduction of return amount

ATTENTION! Goods that are delivered flat-packed are difficult to disassemble without damaging the goods. If you have assembled the item and then want to return the item, we want you to deliver the item in a fully assembled condition. The item will be sold as an exhibition model, see table for deductions on return. We would like to point out that there are some goods which, for reasons of health protection or hygiene, are not suitable for return, and where the seal has been broken after delivery are not covered by the right of withdrawal: Products that are specially made based on your choices.

Return

Within the right of withdrawal of 14 days, from when the item has been received, you have the opportunity to return your order/item. You can register your return via My page, at Modernetre.no. Here you choose which item and quantity you want to return from your order. When this is done, you will receive a confirmation by e-mail that your return has been registered.

If more than 14 days have passed, please contact your nearest warehouse or contact customer service.

Refund management

Invoice from Klarna

The unpaid invoice is now credited, no repayment takes place.

Paid – Klarna will contact you via email and guide you through the refund process.

Card payment

Amount reserved on the card – The reservation on the paying card is canceled continuously, no transaction takes place

Amount charged to the card – The amount is refunded to the paying card. 5-7 business days, transaction will take place.

For questions about payments, we refer to Klarna.

Return of furniture

The customer must return the goods themselves to the issuing warehouse. For help with return transport, contact the warehouse. Some warehouses are not able to offer return transport. The customer is responsible for any return costs.

If you have registered a return via My page, you will receive confirmation by e-mail when your return has been processed and your amount refunded via Klarna.

Return of interior

Goods collected from department stores:

If you have ordered an interior item online and picked it up in a warehouse, this is the warehouse you return the goods to. If you also want the returns in another warehouse, contact the applicable warehouse to make an agreement.

If you have registered a return via My page, you will receive confirmation by e-mail when your return has been processed and your amount has been refunded via Klarna.

Item received from Posten:

Everything 1: The item(s) is sent back to Moderne Tre online store. The return order must be in good condition and in the original packaging. Wrap the return as best you can, so that it gets back to us completely. Feel free to use the same packaging in which you received them.

Attach the right of withdrawal form or a notice with the order number and name.

Return address:

Modern Tre AS

Postal address: Myrstadvegen 6B, 2032 Maura

We do not have free return shipping. The return must be sent via Posten. We recommend our customers buy a Norgespakke form/service package. The return is then insured and traceable via Posten. The sender is responsible for the return. If stamps are used, the shipment is not insured and traceable.

If you have registered a return via My page, you will receive confirmation by e-mail when your return has been processed and your amount has been refunded via Klarna.

Everything. 2: The item(s) are returned in a local warehouse. The customer can exchange the return for another item, get credit in the form of a gift card or the money back via Klarna. The department store will not be able to pay the return in cash. The return order must be in good condition and in the original packaging. Remember to bring the order confirmation/return confirmation sent by e-mail.

If you have registered a return via My page, you will receive confirmation by e-mail when your return has been processed and your amount has been refunded via Klarna.

Complaints about goods ordered via Modernetre.no

If there is a defect in the product, the buyer must notify Moderne Tre of the defect within a reasonable time after the defect was discovered. The deadline can never be shorter than 2 months from when the deficiency was discovered.

Complaints must nevertheless be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer, the complaint deadline is five years. In the event of a delay, claims must be made to the seller within a reasonable time after the delivery time has arrived and the item has not been delivered. If the item has been paid for by credit card, the buyer can also choose to advertise and send claims directly to the credit provider (credit card company). The message to the seller or credit provider should be in writing (email and letter).

Information on appeal possibilities

If you want to complain about a product or service purchased from us, you can submit a complaint to:

The Consumer Council

Fred Olsens gate 1

0152 Oslo

You can also submit a complaint via the Consumer Council’s website.

The European Commission’s complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant if you are a consumer living in another EU country.Information for submitting a complaint can be found here.

Buyer’s rights in case of delay

If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand performance, terminate the agreement and demand compensation from the seller.

Fulfillment

If the seller does not deliver the goods at the time of delivery, the buyer can maintain the purchase and set a reasonable additional deadline for fulfillment by the seller. The buyer cannot nevertheless demand fulfillment if there is an obstacle that the seller cannot overcome or if fulfillment will cause such a great inconvenience or cost to the seller (8 Act of 21 June 1985 no. 82 on credit purchases etc. § 8.) that it is stated substantially disproportionate to the buyer’s interest in the seller fulfilling. If the difficulties disappear within a reasonable time, the consumer can demand fulfillment.

Elevation

The buyer can terminate the agreement with the seller if the delay is significant or if the seller does not deliver the goods within the additional deadline for fulfillment that the buyer has set. The buyer cannot nevertheless cancel the agreement while the additional deadline is running, unless the seller has said that he or she will not fulfill within the deadline.

Replacement

The buyer can also claim compensation for losses he or she suffers as a result of the delay on the part of the seller, cf. § 24 of the Consumer Purchase Act. The buyer must notify the seller of a claim within a reasonable time.

Buyer’s rights in the event of a defect

If the item has a defect and this is not due to the buyer or conditions on the buyer’s side, the buyer can, in accordance with the rules of the Consumer Purchase Act, chapter 6, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the contract terminated and demand compensation from the seller.

Correction or redelivery

If the item has a defect, the buyer can demand that the seller correct the defect or re-deliver an equivalent item. The seller can object to the buyer’s claim if the implementation of the claim is impossible or causes the seller unreasonable costs. The seller must carry out the correction or redelivery within a reasonable time. Correction or redelivery must be carried out at no cost to the buyer, without the risk that the buyer will not be able to cover his expenses and without significant inconvenience to the buyer. The seller cannot make more than two attempts at correction or redelivery for the same defect, unless there are special reasons that make further attempts reasonable.

Even if the buyer neither requires correction nor redelivery, the seller can offer correction or redelivery if this happens without delay. If the seller arranges for such rectification or redelivery, the buyer cannot demand a price reduction or cancellation.

Price reduction

If the defect is not rectified or re-delivered, the buyer can claim a proportionate price reduction.

Elevation

Instead of a price reduction, the buyer can cancel the agreement, except when the defect is immaterial.

Replacement

The buyer can also claim compensation for financial loss he or she suffers as a result of the goods having a defect, cf. Section 33 of the Consumer Purchase Act.

The buyer must report claims to the seller in the event of a complaint. The rules on complaints apply in addition to, and independently of, the rules on the right of withdrawal and any guarantees provided by the seller.

Seller’s rights in the event of buyer’s default

If the buyer does not pay or fulfill the other obligations under the agreement, and this is not due to the seller or conditions on the seller’s side, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand the agreement be canceled and compensation from the buyer. The seller may also, depending on the circumstances, be able to demand interest for late payment, debt collection fees and fees for uncollected goods that have not been paid in advance.

Fulfillment

If the buyer does not pay, the seller can maintain the purchase and demand that the buyer pays the purchase price (performance). If the goods are not delivered, the seller loses his right if he waits an unreasonably long time to make the claim.

Elevation

In the event of significant payment default or other significant default by the buyer, the seller can terminate the agreement.

The seller cannot withdraw after the purchase price has been paid. The seller can also cancel the purchase if the buyer does not pay within a reasonable additional deadline for fulfillment that the seller has set. However, the seller cannot cancel while the additional period is running, unless the buyer has said that he or she does not want to pay.

Replacement

The seller can claim compensation from the buyer for financial loss he or she suffers as a result of the buyer’s breach of contract, cf. §46 of the Consumer Purchase Act. Interest in case of late payment/collection fee: If the buyer does not pay the purchase price in accordance with the agreement, the seller can demand interest on the purchase price in accordance with the Act on interest in case of late payment. In the event of non-payment, the claim may, after prior notice, be sent to debt collection, and the buyer may then be held liable for fees in accordance with the law on debt collection activities and other collection of overdue monetary claims.

Fee for undelivered goods not paid in advance

If the buyer fails to pick up unpaid goods, the seller can charge the buyer a fee + return shipping. The fee shall at most cover the seller’s actual expenditure for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.

Warranty

A warranty given by the seller or the manufacturer gives the buyer rights in addition to the rights the buyer already has under non-derogable legislation. A guarantee thus implies no restrictions on the buyer’s right to complain and claim in the event of delay or defects.

Personal information

Unless the buyer agrees otherwise, the seller can only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The personal details of buyers under the age of 15 cannot be obtained unless the seller has consent from parents or guardians. The buyer’s personal data must only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases. The seller can only obtain the buyer’s social security number if there is a material need for secure identification and such collection is necessary.

Act of 17 December 1976 no. 100 on interest for late payment. 10 Act of 13 May 1988 no. 26 on debt collection activities and other collection of overdue monetary claims. 11 Fees cannot be charged to persons under the age of 18, as they cannot incur debt, cf. § 2. 12 See Act of 14 April 2000 no. 31 on the processing of personal data. If the seller wants to use the buyer’s personal data for other purposes, for example to send the buyer advertising or information beyond what is necessary to complete the agreement, the seller must obtain the buyer’s consent at the conclusion of the agreement. The seller must provide the buyer with information about what the personal data will be used for and about who will use the personal data. The buyer’s consent must be voluntary and given by an active action, for example by ticking the box.

The buyer must be able to easily contact the seller, for example by phone or e-mail, if he or she has questions about the seller’s use of personal data or if he or she wants the seller to delete or change the personal data.

Conflict resolution

The parties shall attempt to resolve any disputes amicably. The buyer can contact the Consumer Council to get assistance in any dispute with the seller. If an amicable solution is not reached after mediation in the Consumer Council, the parties can request in writing that the Consumer Council refer the dispute to the Consumer Disputes Committee.13 Decisions of the Consumer Disputes Committee are legally binding four weeks after notification. Before the decision is legally binding, the parties can, by submitting a summons to the Consumer Disputes Committee, bring the decision before the district court. 13 See Act of 28 April 1978 No. 18.

We reserve the right to misprints, delayed delivery and that we may quickly sell out of certain products. The chain’s members (stores) are free to set prices and the assortment can vary from department store to department store.